4 lời khuyên để tạo ấn tượng tốt khi trả lời điện thoại

Jolie Siam, Lễ tân

Khi khách hàng gọi tới, bạn cần phải đảm bảo rằng họ được chào đón bằng một giọng nói vui vẻ và tạo được thiện cảm. Nhưng làm sao để các nhân viên lễ tân của chúng ta luôn mang lại ấn tượng tốt đẹp như vậy trong tất cả những lần nhận cuộc gọi? Dưới đây là bí quyết dành cho bạn:

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Tầm quan trọng của ấn tượng đầu tiên

Receptionist, Lễ tân

Cho dù là một quyết định có ý thức hay không thì có rất nhiều quan điểm được hình thành dựa vào ấn tượng đầu tiên. Nếu bước vào nhà hàng mà nhân viên phục vụ có thái độ phục vụ không chu đáo thì ngay lập tức bạn sẽ có ấn tượng không tốt về nhà hàng đó trước cả khi nhìn thấy món ăn. Đó cũng chính là những gì đang xảy ra trong môi trường công sở.

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We will focus on the arguments themselves

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State Department spokeswoman said the Benghazi mission remains

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Subsequently, more information has come forward, Nuland said, including the statement Friday by Shawn Turner, spokesman for the director of national intelligence, more information has come forward over the course of time, which has given them more of what they need to understand it. But it their business to assess the intelligence, not ours. State Department spokeswoman said the Benghazi mission remains closed until further notice.

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