Just like a face is often the first thing we see of a person, our opinion of a company can also be formed by looking at the reception. Visitors, clients or partners can usually feel the office environment and the company culture while they are waiting at the reception area.
Reception is far from being the biggest issue for a business and you can perform well without a good receptionist. But while we often say “Don’t judge a book by its cover”, people actually do.
Receptionists are usually the first point of information for any individual who contacts your company or enters your office. When clients enter your office, the first person to greet them is not typically the CEO but the receptionist. Whether it is good or bad, the first impression is gold impression.
Many people think receptionist as a minor role, they are tempted to hire any person willing to stay at the front desk (not taking into account absence and turnover issues). But the truth is that the receptionist does not only act as an ambassador, she/he may also play a significant part in your company daily operation. Screening telephone calls, taking and relaying messages, providing information, setting appointments, sorting mails, scheduling meeting rooms, directing client traffic, etc. Not mentioning administrative tasks that some receptionists may also handle.
It is crucial for Jolie Siam – the foremost company in Welcoming services and HR outsourcing in Vietnam to express what we value, and how that benefits our clients. For our multinational clients we hire the best, for our receptionists we provide the best place to work. We don’t only recruit, train and monitor, we also offer the receptionist a career plan because trust us, professional receptionists are an important asset to a company. So we do our best to project our brand in the way we would like to be seen. Which is why we were honoured to participate in the Vietnam Best 100 Companies to Work event.
The event was a great showcase for Vietnamese business, and a chance to listen to experts from Vietnam, and overseas, talking about what they think is most important to them. We were really happy to contribute to the smooth running of the event, and are inspired to improve so we can join the top 100 in the future.
Let’s meet us there and the chance of Staying in one of the best hotels in town might be yours!