How to Handle a Great Employee With a Bad Habit

bad-habits-enterprises

About 15 years ago, I owned a company with a small telemarketing division. Of the four or so employees we had in that division, Bill was far and away the superstar. He scheduled more appointments than anyone else, and he did it effortlessly, with no complaints. But there was one problem. Bill didn’t shower, and had a horrible body and clothing odor problem. I didn’t realize how bad the problem was until I was approached by some of Bill’s coworkers and I checked it out for myself. Sure enough, Bill’s odor made the work environment exceedingly unpleasant, and I had to find a way to deal with it.

I followed the strategies that I’m about to share with you, and completely resolved the problem. Bill was clean as a whistle, his coworkers were much happier and I retained a top-performing employee.

Read more

7 Ways to Keep Your Employees Happy

happy_staff

First, if your employees are unhappy, that could reflect poorly on the company culture, morale and/or management. Second, it costs 20% of an annual salary to replace a mid-level employee, and it could cost 213% of a year’s salary to replace a C-suiter, according to a study by CAP. Read more

7 Ways to Keep Your Employees Happy

job

First, if your employees are unhappy, that could reflect poorly on the company culture, morale and/or management. Second, it costs 20% of an annual salary to replace a mid-level employee, and it could cost 213% of a year’s salary to replace a C-suiter, according to a study by CAP. Read more

How to retain your best reception staff?

It is a great pleasure for Jolie Siam to give you the third part with all the centered and most important results of our survey which has been hold for the past two months. How do the receptionists think about their job? Their needs and their wants? What could the HR expert do to encourage them, so that they want to devote theirselves for your business? We really hope that our infographic can help you with some ideas as a solution: Read more

HOW CAN A RECEPTIONIST IMPROVE YOUR BUSINESS?

When you make your customers happy, they are much more likely to stay with you, talk about your company and refer friends, and help your business grow. One obvious effect of providing outstanding customer service is that it can make you more satisfied clients. A 2008 Better Business Bureau/Gallup Trust in Business Survey found that one in five people surveyed “specifically cited good customer service as a prerequisite for building their trust in a business”. Little things like friendly greetings, discount coupons and thank-you notes can go a long way toward building long-lasting and profitable relationships. Read more